Heavenfield Returns Policy

Cancellations

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.

If you wish to cancel your order please email us with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at the returns address shown below. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred.

Order Returns.

You can return your items for a prompt refund or exchange, which is subject to following conditions:



Returns Address:
The Heavenfield, 40 Ruswarp Lane, Whitby, North Yorkshire, YO21 1ND, UK

For all goods returned, it is imperitive that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.

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