Heavenfield Returns Policy
The United Kingdom's Distance Selling Regulations 2000 provide you with a right
to cancel your order for products at any time up to the end of the seventh working
day following the day after the day on which you received the products. You do not
need to give us any reason for cancellation.
If you wish to cancel your order please email us with details of your cancellation.
If you have already received the products you must carefully repackage and return
them to us at the returns address shown below. Until you have returned the products
to us, you must keep them in your possession and take reasonable care of them. We
will credit the price of the cancelled products once we have received and checked
that they are in a re-saleable condition. We will not refund any postage costs incurred.
You can return your items for a prompt refund or exchange, which is subject to following
- Refunds and exchanges must be within 30 days of delivery date of original initial
- Returned items must be in clean un-used conditions. Items that been used and not
in clean un-used conditions, or altered in any way, or damaged due to usage cannot
be returned for refunds or exchanges unless items clearly have defects in material
- Returned items are subject to inspections before any refunds or exchanges are issued.
Returned items that are damaged by buyer or users cannot be refunded or exchanged.
- Returns must be shipped in a prepaid, insured, traceable method to the return address
provided. Failure to ship return packages to correct address may result denial of
refunds or exchanges. Heavenfield is not responsible for lost or incorrectly shipped
- Refunds for items returned within thirty days of delivery date will be credited
in the same form as the original payment type. Refunds and returns may usually take
up to 30 days to process.
- Product's exact color, color temperature, color tone is not guaranteed. Product
image and image colors are not guaranteed to be accurate due to wide variation of
monitor screen settings. Furthermore, product colors of the same product may vary
slightly from one piece to another. Additionally, product colors including color
brightness, color temperatures, color tones may not exactly match colors of samples
of the same product. Product color temperature, brightness or tone variances cannot
be considered product defect unless we ship a product of totally wrong color.
The Heavenfield, 40 Ruswarp Lane, Whitby, North Yorkshire, YO21
For all goods returned,
it is imperitive that you use a secure delivery method which
requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery)
as you will be responsible for the goods until they are received by us.